Return

We don't particularly like selective orders and the associated returns. Please contact us before placing your order to avoid returns.

We therefore do not assume that you will return the tires. However, if this unexpectedly happens:
Please avoid damage and contamination of the goods. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

The following applies to Germany: If you wish to return the goods, request the returns label online!

Unfortunately, we cannot cover the costs of returns from abroad (unless there are incorrect deliveries or complaints). If possible, please do not send the goods back to us freight forwarded, but rather as an insured package and keep the proof of delivery. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

To which address do I return my package?
The correct return address is

coolmobility GmbH
Ludwig-Erhard-Allee 3
33719 Bielefeld
Germany

Why does the customer bear the return shipping costs at veetireco.de?

We want to offer you the best possible price-performance ratio!
To ensure this, we do not want to include return costs.
Please order carefully and carefully. You can determine your tire size using your current/old tires. If you need help choosing, you are of course welcome to contact us. You can find our contact details here .

This way you protect the environment, our costs and, of course, your own wallet.